Privacy Policy

B2B Industrial Solutions Limited ("B2B Industrial Solutions", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.

Information we collect

We only collect personal information that you choose to provide, and only what we need to respond to you and deliver our services:

Contact details — your name, company, email address, and phone number when you submit our contact form, email us, or call us.
Enquiry details — the sector, market, or sales-process information you include in your message so we can assess fit and respond usefully.
Client and engagement records — where you become a client, the commercial and CRM information needed to deliver representation or sales-enablement services under our agreement.
Server logs — our hosting provider automatically records standard technical data (such as IP address, browser type, and pages requested) to operate and secure the website.

How our contact form works

Our contact form uses your own email application (a mailto: action). When you submit it, your device opens your email client with the details pre-filled and sends the message directly to us. We do not run a third-party form-processing service that stores your submission on our behalf.

How we use your information

To respond to enquiries and schedule discovery calls;
To provide, coordinate, and report on our representation and sales-enablement services;
To maintain CRM records and communication continuity with clients and principals;
To meet legal, accounting, and regulatory obligations; and
To operate, maintain, and secure our website.

We do not sell your personal information, and we do not use it for unrelated advertising.

Cookies and analytics

This website does not set advertising or tracking cookies. Fonts are loaded from Google Fonts to render the site, and the site is served by Google Firebase Hosting, both of which may process standard technical request data as part of delivering content. Any such processing is limited to operating the website.

Sharing and service providers

We share personal information only where necessary to operate our business — for example with hosting and IT providers, or where required by law. Service providers are expected to protect your information and use it only for the purposes we specify. We do not disclose your information to unrelated third parties for their own marketing.

Retention

We keep personal information only as long as needed for the purposes described above or as required by law, after which it is securely deleted or anonymized. Client engagement records are retained for the duration of our relationship and a reasonable period afterward for legal and accounting purposes.

Your rights

Subject to legal limits, you may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. You may also withdraw consent to future communications at any time. To make a request, contact us using the details below and we will respond within a reasonable timeframe.

Security

We use reasonable administrative and technical safeguards appropriate to the sensitivity of the information to protect it against loss, theft, and unauthorized access. No method of transmission over the internet is completely secure, but we take care to protect the information entrusted to us.

Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision. Material changes will be posted on this page.

Contact us

For any privacy question or request, contact:

B2B Industrial Solutions Limited
895 Don Mills Road, Unit 900, Toronto, Ontario, M3C 1W3, Canada
Phone: +1 (437) 559-2990
Email: info@b2bindustrialsolutions.ca